process improvement

In this week's newsletter I talk about being effective first, then efficient. After all, there is little point in making something ineffective more efficient.

In this episode and blog post I talk about the method of Friction v Reward, how it's creator, Richard Hammond, uses it and how I use a similar model for business improvement.

In this article and video I share why design should matter to leaders and managers - and not just the design of the products and services - but how work gets done.

A technique I use all the time when working with clients is the stapling technique - simple language, powerful results for process improvement.